Last Updated: September 2026
30-Day Return Policy
Not satisfied? You have 30 days from delivery to request a return.
Eligibility
- Item must be in original packaging with all accessories
- In unused or like-new condition
- Returned within 30 days of delivery
How to Start a Return
- Email contact@kitsio.shop with your order number and reason
- We’ll reply within 1–2 business days with instructions (and a prepaid label if it’s our fault)
- Pack securely and ship back
- Refund processed within 5–7 business days after inspection
Important: Do not send items without contacting us first.
Return Shipping
| Reason | Who Pays |
|---|---|
| Defective, damaged, or wrong item | We pay — prepaid label |
| Changed your mind | You pay |
No restocking fees — ever.
Refunds
- Refunded to original payment method within 5–7 business days
- Confirmation email sent when processed
Exchanges
No direct exchanges — return for refund and place a new order.
Damaged or Defective Items
Contact us within 48 hours of delivery with your order number, photos, and description. We’ll replace or refund at no cost. See our Warranty Policy for coverage beyond 30 days.
Non-Returnable Items
- Gift cards
- Items marked “Final Sale”
- Customized or personalized items
Late Refunds?
If you haven’t received your refund 10 business days after confirmation: check your bank statement, contact your bank, then contact us if still missing.
Questions?
contact@kitsio.shop | (+1) 415-711-8691 (Mon–Fri, 9 AM – 6 PM EST)